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UPDATE to U1 Office Locations: For our most recent updated hours of operation, support and†information regarding Coronavirus (COVID-19), click here.

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COVID-19: Member Updates

RECENT UPDATES (Updated on 11-27-2020):

  • Effective Monday, November 30, we will conduct all transactions in the drive-thru only at the following locations: 
    • Austin Park: 9900 Springboro Pike, Miamisburg, OH 45342
      • Drive Thru Hours
        ♦ Monday, Wednesday, Thursday, Friday: 10:00 a.m. – 6:00 p.m.
        ♦ Tuesday & Saturday: 10:00 a.m. – 1:00 p.m.
    • Beavercreek: 2450 Esquire Dr., Beavercreek, OH 45431
      • Drive Thru Hours
        ♦ Monday, Wednesday, Thursday, Friday: 10:00 a.m. – 6:00 p.m.
        ♦ Tuesday & Saturday: 10:00 a.m. – 1:00 p.m.
    • Sidney: 2835 W Michigan St., Sidney, OH 45365
      • Drive Thru Hours
        ♦ Monday, Tuesday, Thursday, Friday: 10:00 a.m. – 6:00 p.m.
        ♦ Wednesday & Saturday: 10:00 a.m. – 1:00 p.m.
    • Sugarcreek: 6270 Wilmington Pike, Sugarcreek Twp, OH 45459
      • Drive Thru Hours
        ♦ 
        Monday, Tuesday, Wednesday, Friday: 10:00 a.m. – 6:00 p.m.
        ♦ Thursday & Saturday: 10:00 a.m. – 1:00 p.m.
    • Vandalia: 718 S. Dixie Dr., Vandalia, OH 45377
      • Drive Thru Hours
        ♦ 
        Monday, Wednesday, Thursday, Friday: 10:00 a.m. – 6:00 p.m.
        ♦ Tuesday & Saturday: 10:00 a.m. – 1:00 p.m.
  • Lobby hours for River Park (Main Office) and Chillicothe will not change and will remain open.
  • Our Huber Heights location will be temporarily closed until further notice, effective Monday, November 30. 
     
    • Main Office: 1 River Park Dr., Dayton, OH 45409
      • Lobby Hours – members limited to no more than 15 at a time
        ♦ Monday, Tuesday, Thursday, Friday: 9:00 a.m. – 5:00 p.m.
        ♦ Wednesday: 9:00 a.m. – 12:00 p.m.
    • Chillicothe: Zane Plaza 1080 N. Bridge St., Chillicothe, OH 45601
      • Lobby Hours – members limited to no more than 6 at a time
        ♦ Monday, Tuesday, Thursday, Friday: 9:00 a.m. – 5:00 p.m.
        ♦ Wednesday: 9:00 a.m. – 12:00 p.m.
    • Huber Heights: 2933 Harshman Rd., Huber Heights, OH 45424
      • Temporarily Closed
  • eServices (800.543.5000 opt. 0) hours will be:
    • Monday - Friday: 9:00 a.m. - 6:00 p.m.
    • Saturday: 9:00 a.m. - 12:30 p.m.
  • Face coverings are mandatory per statewide mask order when visiting any U1 location.
  • Please visit our locations page for complete details and phone numbers. 
  • Shared Branching transactions permitted in River Park and Chillicothe lobbies only. 
  • We have created a resource center for important topics related to COVID-19 and your financial accounts. Learn more
  • Please be attentive and wary of various Coronavirus scams. Fraudsters have already deployed different scams related to the COVID-19 stimulus checks. The government will not ask you to pay anything upfront to get money (no fees, charges, etc.). The government will not call to ask you for your Social Security number, bank account or credit card number. Anyone who does is a scammer. Read more from the FTC on checks from the government

What we are doing in response to Coronavirus

At Universal 1 Credit Union, member and employee safety is our #1 priority. U1 is closely monitoring the evolving circumstances related to the Coronavirus (COVID-19). We have created an assessment team which is dedicated to meeting and reviewing the most current guidance from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and state and local authorities to make proactive adjustments to our preparedness and response plan. 

Our team is actively cleaning and sanitizing the office areas including door handles, cash machines, tabletops, handrails, and other high-touch common areas.

Our commitment to you is to provide ongoing operations to ensure your financial needs are met and to guarantee a safe environment in which you and our staff can transact business. To remain informed of the changes to the Coronavirus, please visit www.cdc.gov or https://odh.ohio.gov/wps/portal/gov/odh/home.

We want to thank you for your patience and understanding during this time. 

What you can do 

We strongly recommend and encourage you to utilize all of U1’s remote banking tools. Registering for online and mobile banking allows you to check balances, transfer funds, deposit checks, find our surcharge-free ATMs and apply for loans. Please contact our eServices team at 800.762.9555, option -0- for registration assistance and visit u1cu.org/anywhere to find ATMs near you. 

For more, please visit our Digital Services page to view convenient banking alternatives and the many ways you can manage your accounts outside of visiting an office location. 

When visiting an office lobby, face coverings are mandatory per statewide mask order. 

Be wary of the following Coronavirus scams circulating. 

Download the U1 Mobile App to receive notifications related to any hour changes, closures or further news on U1 & COVID-19. 

Universal 1 credit union Universal 1 credit union
Universal 1 Iphone mobile app store Universal 1 android mobile app

Questions about Loan Payments

If you experience financial challenges during this time, there are ways we can support you. Please contact our Credit Adjustment team at 800.543.5000 opt. -6- for full details. 

Community information & resources

We are here when you need us. Members have been depending on us for over 80 years and we know you need to focus on what matters most: you, your family & our communities. For that reason, we've created a resource center for important topics related to COVID-19 and your financial accounts, such as:

  • Coronavirus Aid, Relief, and Economic Security Act (CARES Act)
  • Employment 
  • Family service & assistance
  • Tax return information

Learn more here

U1 Locations and Hours

We are keeping our locations page up-to-date with the most recent changes. You can view available surcharge-free ATMs, hours and any updates related to U1 office locations. Visit u1cu.org/anywhere

We will continue to provide updates to this page. Please check back regularly to stay informed. If you have any questions or concerns, you can reach out to Member Services at 800.543.5000 opt. -0- or memberservices@u1cu.org 

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