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COVID-19 Scams

Several scams surfacing around Coronavirus (COVID-19) 

With many people facing financial challenges, cybercriminals are taking advantage by creating various scams in order to obtain access to your personal information and money. To help, we're highlighting some of these scams so you're aware and vigilant during such a vulnerable time.  

Something to keep in mind with the amount of scams going on: Any email, text or phone call asking for personal or account information, cash, gift card or money wires are red flags and most likely a scam. 

Tips to help keep scammers at bay:

  • Do not click links from sources you don't know. They could download viruses onto your computer or device.
  • Be wary of emails coming from the CDC or experts saying they have information about the virus. 
  • Ignore offers for vaccinations. There currently are no vaccines, pills, potions, lotions, lozenges or other prescription or over-the-counter products available to treat or cure Coronavirus disease 2019 (COVID-19) — online or in stores.
  • Keep your computer safe by using security software.
  • Protect your accounts by using multi-factor authentication.
  • Any donations asking for cash, gift card or money wires are red flags. 
  • Most important: Any email, phone call or text asking for personal and/or account information is a red flag. Take necessary precaution. 

Be on the lookout for the following scams:

  • Emails or text messages coming from fraudulent sellers offering facemasks, hand sanitizers or vaccines/medicines at high prices. 
  • Phishing scam email claiming to be from or affiliated with the Centers for Disease Control and Prevention (CDC) and/or the World Health Organization (WHO) saying they can provide the recipient with a list of people affected by the virus in their area. Should the recipient click the link to access the list, it leads to a malicious website. Example of a scam appearing to come from the WHO:
    Fake Malware Coronavirus scam ecample
  • Fake emails or texts offering financial assistance, that appear to be from your financial institution, the CDC or WHO, and asking for account numbers, Social Security numbers, or your login IDs and passwords. 

Fraudsters have already deployed a number of different scams related to the COVID-19 stimulus checks. First and foremost, the stimulus checks will be in the form of direct deposits (based on the account used when you filed your latest tax returns) or through U.S. Treasury checks. They will not be acquired through text messages, social media messages or phone calls. In most of these cases, scammers offer grants in which the recipient needs to pay a processing fee. Government agencies will never request an advanced processing fee to receive the grant and do not communicate through text or social media outlets, such as Facebook.

  • Scam targeting seniors through a Facebook post informing them of a special grant to help pay medical bills. The link takes them to a bogus website claiming to be a government agency called the “U.S. Emergency Grants Federation” where they are asked to provide their Social Security Number.
  • Phone calls from fraudsters telling victims they qualified for a $1,000 to $14,000 coronavirus stimulus payment; however, they must first pay a processing fee.
  • Fraudsters may look to create counterfeit U.S. Treasury checks to use in their scams or attempt to steal the stimulus checks out of the mail knowing when they will be issued. This was a common occurrence in the aftermath of Hurricane Sandy as fraudsters counterfeited and forged U.S. Treasury checks representing the Federal Disaster Assistance checks.

Key takeaways:

1. The government will not ask you to pay anything up front to get this money. No fees. No charges. No nothing.
2. The government will not call to ask for your Social Security number, bank account, or credit card number. Anyone who does is a scammer.
3. Anyone who tells you they can get you the money now is a scammer. These checks will be distributed via direct deposit or through the mail. 

If you have student loans and someone contacts you to pay a fee to suspend payments, it's a scam. The government will not ask for a fee to suspend your payments, nor do you need to pay someone to help with your student loans. The Coronavirus Aid, Relief, and Economic Security Act, also known as the CARES Act, will help most federal student loan borrowers by temporarily pausing payments – including principal and interest – on federally held student loans through Sept. 30.There is no action required of you. Learn more here

  • Illegal student loan debt relief schemes from companies claiming they can permanently reduce monthly student loan payments and get partial loan forgiveness by enrolling you in legitimate government Income Driven Repayment (IDR) plans. These type of companies charge upfront and monthly fees. Avoid enrolling as these companies take your money and do little for your student loan debt. Read more on this student loan scam from the FTC here.

If you’re concerned about your studies or loan repayment, The Federal Student Aid has created a page on information for students, borrowers, and parents dedicated to answering frequently asked questions. View them at studentaid.gov/announcements-events/coronavirus

Sallie Mae Borrowers:

For those affected, Sallie Mae will suspend payment for one month and keep the loan marked in good standing. Members may extend as many months as necessary simply by contacting Sallie Mae and requesting the extension. In addition, Sallie Mae will waive late fees and can modify the account terms, as warranted.

If your Sallie Mae private student loans have been impacted by the coronavirus, you can chat with Sallie Mae representatives via SallieMae.com or by calling 800/4-SALLIE (800-472-5543) during the following times:

  • Monday – Thursday: 8:00 a.m. to 9:00 p.m. ET
  • Friday: 8:00 a.m. to 8:00 p.m. ET
  • Saturday: 9:00 a.m. to 6:00 p.m. ET
  • Emails, phone calls or texts asking for donations. Do your homework and research on charities or donation sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.

For more information regarding these scams, visit the FTC page on COVID-19 scams: www.consumer.ftc.gov/features/coronavirus-scams-what-ftc-doing

The FTC and FDA have jointly issued warning letters to seven sellers of unapproved and misbranded products, claiming they can treat or prevent the Coronavirus. The companies’ products include teas, essential oils, and colloidal silver. The FTC says the companies have no evidence to back up their claims — as required by law. The FDA says there are no approved vaccines, drugs or investigational products currently available to treat or prevent the virus. More information regarding this scam can be found here

If you suspect you are a victim of identity theft or your information was exposed in a data breach, visit The Federal Trade Commission's ID theft recovery plan webpage to take action. 

Universal 1 Credit Union will NEVER call or email you asking for personal or account information. Never give out account information, including your PIN via online, over the phone or text.

If you have any questions or concerns about emails, websites or unsolicited calls related to Universal 1, please email our Compliance department at compliance@u1cu.org. You can also call our eCommerce representatives at 800-543-5000 option 0 or 937-431-3100 option 0.
We're available Monday - Friday 8:30 a.m. to 6:00 p.m.

937-431-3100 Opt. 0, Memberservices@u1cu.org

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