Scam Alert: U1 members have received text messages from fraudsters asking to confirm specific charges and/or transactions. Do not respond or click any links in the text message. This is a scam. U1 will NEVER contact you via phone or email asking for personal or account information. Please do not give out your personal or account information if you receive a similar text or phone call. Click here for more information. 

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Contact Us

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Home > About U1 > Contact Us

How can we improve your day?

U1 Member Support is available M-F 9:00 a.m. to 5:00 p.m. & Sat 9:00 a.m. to 12:00 p.m.

Direct Line
Call Us 937-431-3100 opt. 0 or 800-543-5000 opt. 0

Lost or Stolen VISA & 24/7 Card Support
 Credit: 855-222-0498
 Debit: 800-472-3272


Reach a department

eServices: 800-762-9555 option 0 |

Mortgage Services: 800-762-9555 ext. 424 |

Credit Solutions: 800-762-9555 opt. 6 | 

Financial Advisors: 937-225-9288 | Speak with a Financial Advisor 


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Member Eligibility

U1 membership eligibility is available through many outlets. Find out how to become a
U1 member here.

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