U1 System Upgrade

We Are Getting An Upgrade, And So Are You! 

We are pleased to announce our System Upgrade is now live! This extensive project marks a major step forward in our commitment to remain at the forefront of banking technology. The System Upgrade will enhance account openings, streamline branch transactions and deliver an even better overall experience. This page will be your go-to source for everything related to the System Upgrade. Take a moment to review the information and resources on this page carefully.

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• What's staying the same?
• What's new?

What's staying the same?
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Throughout the many months of preparation for upgrading to a new system, our fundamental goal has been to limit the impact on our members. We have worked diligently to make the transition as seamless as possible. As a result, the items below will remain the same after the System Upgrade. 

Member Account Numbers: Will remain the same. 

Online & Mobile Banking Username and Password: Will remain the same, however, for members with multiple accounts with separate usernames and passwords, only the oldest one will be kept.

All existing U1 VISA Debit and Credit Cards: Will stay the same after the upgrade. All existing Personal Identification Numbers (PINs) will remain the same. 

Automated Deposits and Withdrawals: Deposits and withdrawals already scheduled will continue without interruption. 

All Existing Mobile Payment Services or Digital Wallets: Apple Pay®, Google Pay® or Samsung Pay® will continue to function as they normally do. 

Direct Deposits: Will not be affected.

U1's Routing/Transit Number: Will remain the same.

All Scheduled Deposits, Transfers and Payments: Will continue without interruption. The time of day that the above activities process may change. 

Account Statements: Will remain the same, however, members will receive two statements - one for transactions before the upgrade, and another for transactions during and after the upgrade. The new statements will be in a consolidated format with all the accounts your associated with. 

Check ID Number: The number printed on checks will not change and members may continue to use current/existing supply of personal and business checks. 

Bill Pay: Our Bill Pay system will remain the same and everything will transfer over. Existing payees will remain the same and all previously scheduled payments will continue to process as usual after the System Upgrade weekend. 

Any Online Banking/Bill Pay items scheduled to be paid between August 29 and September 1 will be processed on September 2, once the System Upgrade is complete.

What's new?
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To support members through the upcoming transition, we’ve outlined key changes taking effect after the System Upgrade. Please review the following information carefully to stay prepared.

Member Number Suffix:
Account numbers will remain the same, however, your suffix will now include four digits instead of two. Currently, the suffix number is the last two digits following your main account number, which indicates the account type, like Savings or an Auto Loan. For example, if your account is ‘1234567-89’, it will become ‘1234567-1101’. Below is a sample of both a current and new statement, with the suffix circled.

Call 24 Services (Audio Banking):

 When calling our Call 24 services for the first time after the System Upgrade, members will need to re-enroll. During this quick process, you'll be prompted to provide personal information and reset your PIN number. Members will be able to reset to the same PIN as before. To access Call 24, dial (888)590-9460 or (800)543-5000 option 4.

Online Banking Enhancements:

Simplified Access: Members who currently manage multiple member accounts with separate usernames and passwords will now see all their accounts consolidated under one login. The login with the oldest member account will be retained as the primary, and all associated accounts will be accessible through that single username and password. This will allow members to manage all of their accounts in one place without needing to sign into each individual account.

Primary account owners who are also a joint owner on an account under a different member number will see a consolidated view of those accounts within Online and Mobile Banking. 

Unified View: Online & Mobile Banking dashboards will feature a new look and feel, offering easier navigation and customization options - such as tagging favorite accounts, reordering views and managing widgets - all in one place!Visit the Online Banking Updates page for complete details on the enhancements. The page includes navigation tutorials and a preview of what to expect when logging in to Online or Mobile Banking after the System Upgrade.

Note: U1 Credit Cards will not be affected during the upgrade.

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